Hapa Cash

Breaking Liquidity Barriers

The major barriers to liquidity management:


Hapa Cash’s suit of solutions:

Liquidity Management is a barrier to the growth of agent network

Each barrier requires a specific solution. There is no “one-size-fits-all” solution

This is why Hapa Cash proposes a comprehensive set of liquidity management tools to address the different types of barriers.

With Complementary and simple products


  1. Agent has a balance of 0$
  2. Customer buys 10$ of Airtime. Transaction is completed
  3. Agent has a balance of -10$
  4. Agent buys minimum 10$ of float the next day before noon otherwise he is blocked


  1. A users posts a requests for cash or float
  2. Another user accepts the request
  3. The users transact between themselves

Prediction tool

  1. Every day, the agent receives a message telling him how much float and Cash he should have for the following day.

Agent overdraft as an emergency pool of float

Issue: Agents face short term out-of-stock issues on their eFloat due to unplanned variations in demand or poor liquidity planning especially during weekends and after business hours.

Solution: Enable the agent’s wallet to dip into an overdraft for a very short period.

Usage: The overdraft should only be used as an emergency tool. The overdraft should not be used as a working capital.

Objective: Enable customers to never bounce at a Telenor agent especially on week-end and holidays and after-business hours

Amounts: Up to the daily transactional sales value. The amount is set by Kuunda’s score card.

Duration: The overdraft needs to be repaid the following day.

Risk limitations: Agents can’t withdraw the value of their overdraft. Moreover, their transactional wallet is blocked if not repaid in time. This also reduces the risk of over-indebtedness for the agent.

Marketplace for P2P Lending and Exchange

One platform for 2 complementary usage:

Leveraging community lending

Support the agent to lend to his customers and to other agents

How does it work?

  • A borrower requests a loan to the agent ( the lender). The agent vets the borrower and enters the loan details in Hapa Cash.
  • The agent provides around 60% of the loan value and Hapa Cash/the bank tops-up 40% of the loan value.
  • The bank bears the default risk on their portion.

Enable anyone to act as an Agent on the marketplace

Do Cash-in /Cash-out amongst users

How does it work?

  • A mobile money user (i.e. regardless of his customer or an agent profile) requests to exchange cash or float on the marketplace
  • Another mobile money user accepts the request on the marketplace
  • Both users meet and exchange instantly the cash for the float. There is no credit risk.